Greatwin Casino Privacy Policy

This Privacy Policy explains how GreatWin Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It applies to information provided online and to information generated through your interactions with GreatWin Casino.

GreatWin Casino is intended for adults aged 18 and over. By using the website, you acknowledge that you have read this policy and understand how your information may be handled. Where applicable, additional notices may be provided at the point where information is collected.

Information We Collect

We collect information that is necessary to operate the website, manage player accounts, process transactions, meet security needs and provide customer support. The categories of information may include:

• Identity details, such as your name, date of birth and information used to verify your identity and age.
• Contact details, including your postal address, telephone number and account-related communications.
• Account information, such as login credentials, preferences, responsible gaming settings and records of your interaction with our services.
• Transaction details, including deposits, withdrawals, payment method information, transaction amounts and relevant payment status data. Payment providers may process complete payment credentials under their own privacy terms.
• Technical information, such as your IP address, browser type, operating system, device identifiers, language settings, access times and website activity.
• Usage information, including pages visited, games accessed, session duration, clicks and general navigation patterns.
• Information you submit voluntarily through forms, surveys, promotions, support requests or other communications.

We may also receive information from service providers that help us verify identity, prevent fraud, process payments, support communications or maintain website security. We only seek information that is relevant to the purposes described in this policy or disclosed at the time of collection.

How We Use Information

GreatWin Casino uses personal information for clear and legitimate business purposes. These purposes may include:

• Creating and administering your account.
• Providing games, account features and other requested services.
• Confirming age, identity and eligibility before or during the use of relevant services.
• Processing deposits, withdrawals, refunds and other account transactions.
• Responding to questions, resolving technical issues and delivering service notices.
• Detecting suspicious activity, preventing fraud, protecting accounts and investigating security incidents.
• Monitoring platform performance and improving website design, functionality and user experience.
• Managing promotions, rewards and marketing communications where permitted and where appropriate consent or preference controls apply.
• Maintaining business records, handling disputes and enforcing applicable terms and policies.
• Complying with applicable obligations and responding to valid requests from competent authorities.

We may use aggregated or otherwise de-identified information for analytics, reporting and service improvement. Such information is not intended to identify an individual directly.

Cookies and Similar Technologies

GreatWin Casino may use cookies, pixels, local storage and similar technologies to make the website function correctly and to understand how visitors use it. These technologies can support account sessions, security controls, language or display preferences, traffic measurement and performance monitoring.

Some cookies are essential because certain account or security features may not work without them. Other technologies may help us remember preferences, analyse usage or present communications that are more relevant to your interests. Depending on your browser, device and location, you may be able to review, block or delete cookies through browser settings. Restricting cookies can affect the availability or performance of some website features.

Where a third party places a cookie or similar technology, that provider may process information under its own terms. We encourage you to review the controls and privacy information made available by those providers.

Data Sharing

We do not treat personal information as a commodity for unrestricted sale. We may share information with carefully selected recipients when this is necessary to operate GreatWin Casino, protect users or fulfil a stated purpose. These recipients may include:

• Payment processors and financial service providers that facilitate deposits, withdrawals and transaction checks.
• Identity verification, fraud prevention and risk management providers.
• Technology, hosting, cybersecurity, analytics and customer support providers.
• Professional advisers, auditors and insurers where their involvement is reasonably required.
• Corporate entities involved in a restructuring, merger, acquisition or transfer of relevant business assets.
• Public authorities, courts or law enforcement bodies where disclosure is required or reasonably necessary under applicable procedures.

Service providers are expected to process information only for authorised purposes and to apply appropriate safeguards. We may also disclose information where necessary to protect the rights, safety, property or integrity of GreatWin Casino, our users or other persons.

Data Security

GreatWin Casino uses administrative, technical and organisational measures designed to reduce the risk of unauthorised access, alteration, loss, misuse or disclosure. Depending on the type of information and the relevant risk, these measures may include access controls, account security procedures, encryption or secure transmission, monitoring, staff guidance and incident response processes.

No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe your account has been accessed without permission. We will assess suspected incidents and take reasonable steps to contain and address them.

Data Retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction processing, security, dispute handling and service improvement. The retention period may depend on the nature and sensitivity of the information, whether your account remains active, and whether a matter requires further investigation.

Some records may need to be kept after an account is closed to protect against fraud, resolve disputes, maintain accurate financial records or meet applicable obligations. When information is no longer required, we may delete it, anonymise it or place it beyond routine access in accordance with our information management practices.

Your Rights

Depending on your circumstances and the laws that apply to you, you may have rights relating to your personal information. These may include the ability to:

• Request access to information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion or restriction of certain information, subject to applicable exceptions.
• Object to particular processing activities or withdraw consent where processing relies on consent.
• Opt out of promotional communications by using the available unsubscribe option or contacting us.
• Request information about how your data is used and the categories of recipients involved.

These rights are not absolute and may be limited where we have valid reasons to retain or process information, such as security, dispute resolution or legal compliance. We may ask for reasonable details to verify your identity before completing a request. If a request cannot be fulfilled, we will aim to explain the reason in clear terms.

Third-Party Services

The GreatWin Casino website may contain links, integrations or features provided by third parties. These services can include payment tools, verification systems, analytics solutions, communication platforms and social or promotional features. When you interact with an external service, information may be collected directly by that provider.

Third parties operate under their own privacy notices and terms, which may differ from this policy. GreatWin Casino is not responsible for the privacy practices, content or security controls of independent services that are outside our direct management. Please review their information before submitting personal data or using their features.

International Transfers

Some GreatWin Casino service providers or business partners may process information in a country other than Canada. As a result, information may be subject to the laws of the location where it is processed and may be accessible to authorities in accordance with those laws.

Where personal information is transferred across borders, we seek to use reasonable contractual, technical and organisational safeguards appropriate to the circumstances. These safeguards may include confidentiality obligations, restricted access, secure transmission and due diligence when selecting providers.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. The updated version will be posted on the website with a revised effective date where appropriate. Changes will apply from the time they are published unless a different effective date is stated.

We encourage you to review this page periodically. If a change materially affects how previously collected information is used, we will take reasonable steps to provide an appropriate notice where required.

Contact Information

If you have a question about this Privacy Policy, wish to make a privacy request or need help understanding how GreatWin Casino handles personal information, please contact our support team at [email protected].

When contacting us, avoid sending unnecessary sensitive information in your initial message. We may request additional details through a secure method if we need to confirm your identity or investigate your request.

Last updated: 8 September 2026